ChatGPT is down, even for paying Plus subscribers

UPDATE: Mar. 21, 2023, 9:28 a.m. EDT ChatGPT is now working again, with stating that the outage was due to a failed database migration.

It looks like artificial intelligence hasn’t yet solved the age-old problem of a website or online service going down.

OpenAI’s popular ChatGPT is currently facing a widespread outage that is making the AI chatbot inaccessible to its users. 

Now, ChatGPT sometimes limits users of its free plan during periods of significant activity. OpenAI offers a paid tier for users who require inhibited access to ChatGPT, even when it’s at capacity. However, even those users paying the $20 per month subscription for the Plus plan are unable to sign in at the moment.

“Something is wrong,” reads(Opens in a new tab) a pop-up message shown to paying users attempting to sign in.

Reports on the website downtime monitor Down Detector(Opens in a new tab) show a large spike in users sharing issues with accessing the ChatGPT service. (Disclosure: Dow Detector is owned by Mashable parent company, Ziff Davis.)

Reports of ChatGPT downtime according to Downdetector.
Credit: Downdetector

The ChatGPT issues first began(Opens in a new tab) in the early AM hours of Monday morning when users from around the globe started sharing(Opens in a new tab) that they were unable to access the site.

However, the issue appeared to be fixed by around 6:30am EST. Then users began to experience downtime once again shortly after noon EST.

Earlier this year, ChatGPT became the fastest-growing app of all time, amassing 100 million users in just two short months.

It’s unclear what the issue affecting ChatGPT is. Mashable has reached out to OpenAI for comment and will update this piece when we hear back.


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