Q2 Launches Upgraded Andi Copilot Platform Leveraging GenAI

Q2 Holdings Launches Andi Copilot Platform with Generative AI Capabilities

Q2 Holdings, a leading provider of digital transformation solutions for banking and lending, has announced the launch of the Andi copilot platform. This platform is an artificial intelligence (AI) solution suite specifically designed for bankers and is enhanced with Generative AI (GenAI) language model capabilities. The Andi copilot platform combines GenAI with Q2’s proprietary Skills Builder framework, allowing financial institutions to teach the AI platform to execute custom coaching, insights, and workflows that meet their unique needs.

Andi was introduced in 2017 as the first AI copilot for bankers, providing contextual coaching in real time. It is based on a proven proprietary knowledge model derived from seven years of loan pricing customer interaction data, representing over 150 banks, 29,000 bankers, and approximately $1.6 trillion in active loan balances. The Andi copilot platform builds on this foundation and brings additional benefits to financial institutions.

Efficiency and Effectiveness for Bankers

  • Enables bankers to be more efficient and effective
  • Automates time-consuming tasks
  • Provides in-the-moment coaching on key banking decisions
  • Empowers bankers and staff to focus on serving clients and prospects

With the Andi copilot platform, bankers can automate time-consuming tasks and receive applicable coaching in real time to make informed decisions. This automation and coaching enable them to be more productive and focused on what matters most—serving clients and prospects. Furthermore, the platform offers data-driven, next-best-action experiences that can be programmable by the client using the Andi Skills Builder framework.

A Knowledge Model Designed for Banking

  • Bank-ready and bank-tested knowledge model
  • Understands unique banking industry requirements, policies, and workflows
  • Trained with new skills and specific financial institutions’ policies and procedures through the Andi Skills Builder tool

The Andi copilot platform goes beyond general GenAI or GPT tools by understanding the unique requirements of the banking industry. It has a comprehensive knowledge model that encompasses industry-specific policies, workflows, and regulations. Financial institutions can easily train Andi with new skills or customize it to their specific policies and procedures using the Andi Skills Builder tool.

Advanced Data Extraction and Classification

  • Powered by Q2’s proprietary data extraction and classification technology
  • Reads and ingests a wide range of forms and data inputs
  • Supports critical capabilities such as reading handwritten loan applications

The Andi copilot platform is equipped with Q2’s proprietary data extraction and classification technology. This technology allows Andi to read and process various forms and data inputs, including handwritten loan applications. This capability is crucial for supporting bankers in their day-to-day operations and streamlining processes.

Secure and Compliant

  • Meets high security and compliance standards of the world’s largest banks
  • Data is non-attributable and de-identified
  • Encrypted with TLS 1.2+ and 256-bit AES protocols

Security and compliance are paramount in the banking industry. The Andi copilot platform meets the rigorous security and compliance standards of the world’s largest banks. All data processed by Andi is non-attributable and de-identified, ensuring the privacy and confidentiality of sensitive information. The platform also employs strong encryption protocols, including TLS 1.2+ and 256-bit AES, to further protect data.

The Future of Andi

The next generation of Andi is set to enter limited production at the end of Q1 2024. Q2 aims to unlock powerful new use cases that address the highest-value areas where bankers need copilot assistance. By integrating new GenAI capabilities into the Andi copilot platform, Q2 will enhance its functionality and user experience. The Andi copilot platform will evolve from a single copilot embedded in PrecisionLender to a platform providing AI copilot solutions across Q2’s product portfolio.

Editor Notes

Q2 Holdings’ launch of the Andi copilot platform with Generative AI capabilities represents a significant development in the digital transformation of the banking industry. With its extensive knowledge model and advanced AI technology, Andi empowers bankers to be more efficient, effective, and customer-focused. The platform’s ability to automate tasks and provide real-time coaching will streamline banking operations and enhance the overall banking experience for clients and prospects.

For more AI-related news, visit GPT News Room.

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