Rouven Morato, general manager of SAP Signavio, delivered his
company’s perspective and answers to the top 5 process mining buyer questions for the Process Mining Battleground taking place on July 31.

In the discussion, Morato emphasized SAP Signavio’s “end to end transformation suite,” the role of process mining
in optimizing ERP cloud migrations, and the company’s “Process AI” approach to generative artificial
intelligence.

Below are highlights of the discussion.

Prevalent Customer Use Cases and Industries

01:07 — One of the main use cases for SAP Signavio customers is application-driven transformation. There’s a big
wave of enterprise resource planning (ERP) transformations going on, and SAP Signavio sees a lot of that with
SAP ERP customers. SAP Signavio offers an end-to-end transformation suite in which the process mining component
is an important part because it helps customers understand where their strengths and weaknesses are.

02:12 — Another big use case is an operational excellence play, with one dimension in operational efficiency (e.g.,
the customer wants to get the next $1 million of efficiencies out of their procure-to-pay process); this use
case is not application-led but is really about the process itself. This impacts customer experience —
specifically, what is the customer’s perception of the SAP Signavio customer’s processes? If a company wants to
improve its customer satisfaction, such as through its Net Promoter Score, what processes need to change to
affect those external perspectives?

03:16 — From an industry perspective, SAP Signavio sees demand “all over” but particularly in those industries
that are experiencing the greatest disruptions and the greatest pressure for change: energy, automotive, and
life sciences are three big examples.

How SAP Signavio Supports Shifting Priorities and Macroeconomic Conditions

04:34 — The company sees a big need among customers for greater agility so that they can react to market changes,
especially in supply chains. Driving agility, resilience, and efficiency requires them to react at the “process
layer” in order to change things quickly. SAP Signavio provides process observability on a data level that allows
customers to look at what’s going on and define what kind of change is needed. It’s not about getting the next
$500,000 out of a process and then stopping, but about establishing process excellence as a discipline.

06:25 — SAP Signavio provides all the knowledge accumulated over the last 50 years about business processes and
process execution in SAP’s core applications, and it provides that back to customers with best practices,
benchmarks, and methodologies in order to accelerate their transformations.

07:15 — SAP is sitting on a treasure trove of data — 75% of the world’s gross domestic product (GDP) is touching
an SAP system. That provides business process context to ensure customers can drive their transformation forward
during these difficult times. SAP’s end-to-end suite is well suited to help them on that journey.

Top Differentiators

08:18 — SAP Signavio sees process mining as one component of a bigger picture that also includes managing
processes and process governance. “We believe in the notion of that end-to-end transformation toolchain, where
process mining and the process analysis capabilities are a very important component. Now we differentiate
because we believe that we are the strongest offer in the market on that end-to-end transformation suite.”

09:15 — SAP Signavio recently launched what it calls the “Plug and
Gain” approach for fast time to insight; the company knows many of the underlying applications in the
SAP world extremely well and can provide customers with fast insights and then focus on realizing the gains. It
also does this for many non-SAP applications in the classical process mining way.

10:22 — Another differentiator is SAP Signavio’s ties to SAP, which has 300,000 customers across the world. The
company leverages this wealth of data to help customers make decisions smarter and faster.

Making It Easier to Adopt Process Mining

11:38 — SAP Signavio offers a transparent pricing structure that allows customers to know clearly what they do and
what they buy — it’s very reliable and very “plannable” for them, Morato says. The plug and gain approach brings
the entire offering of SAP Signavio into one combined suite that allows customers to start small and scale.

12:16 — The company offers accelerators with predefined content and connectors that allow customers to realize
value quicker. One great example is a customer that, within 12 months, advanced from having a divide between IT
and business and a non-process-oriented culture. Since working with SAP Signavio, the customer has identified
more than $50 million in potential process improvements.

AI’s Role in the Platform

14:18 — SAP Signavio aims to combine the power of generative AI with the context of business data and then apply
fine-tuning and prompt engineering at scale. That uses business process context to turn generic information into
results that are tailored to the customer’s business. SAP Signavio is using large language model (LLM) technology,
deep learning, and machine learning to bring this to life. The company calls this Process
AI, which builds on process models and LLMs, which are fine-tuned by leveraging SAP data sets and unique
knowledge.

15:05 — While there are great AI algorithms from OpenAI and others, SAP Signavio thinks it has a true
differentiator with its data. “Our engine will have exceptional capabilities to answer, in this case, specific
process questions, process performance questions like ‘Where can I improve my procurement process in Europe?’”

16:38 — AI could be used to predict future outcomes in process execution, leveraging all the data and the patterns
that the AI can currently detect around execution, and that day may be coming sooner rather than later. “I must
admit, one to two years back, we probably would’ve said this is five to 10 years out but with the changes we saw
in OpenAI, ChatGPT, and the like, things have now come much closer,” Morato says.